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The Impact of Business Process Reengineering (BPR) on Strategic Performance: A Field Study on Telecommunications Companies in the Republic of Yemen |
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PP: 2249-2261 |
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doi:10.18576/isl/121133
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Author(s) |
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Senan G. Almarhdi,
Homadi R. M. Sagher,
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Abstract |
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| This study aimed to know the impact of business process reengineering (BPR) with its dimensions (strategic, human, technological and organizational dimension) on strategic performance in Yemeni telecommunications companies. The study used the descriptive analytical method, and the questionnaire was also used as a tool to collect the necessary data from members of the study sample. The study population consisted of (5) Yemeni telecommunications companies: (General Telecommunications Corporation, Sabafon, YOU, Yemen Mobile, TeleYemen Company), with (4,034) employees. The study adopted the non-proportional stratified random sampling method to select the study sample members. (975) questionnaires were distributed, and (808) questionnaires were returned. The study found that there is a statistically significant effect of the dimensions of (BPR) (strategic, human, technological, organizational dimension) on strategic performance in Yemeni telecommunications companies. The study recommended increasing attention to (BPR) in Yemeni telecommunications companies by reviewing and analyzing all elements of the internal environment and making the necessary changes and updates to suit the rapid changes in the external environment. |
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