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The Impact of Knowledge Management Infrastructure on Promoting Innovation: An Applied Study on Jordanian Communications and Information Technology Companies |
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PP: 2911-2923 |
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doi:10.18576/isl/121107
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Author(s) |
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Rowaida Al Aqrabawi,
Zeyad Alkhazali,
Mohammed N. Dabaghia,
Abdullah Helalat,
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Abstract |
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| In this paper, communication and information technology companies have recently been competing to provide many types of products and services to obtain a larger market share than their competitors – it is essential for them to be prompted to constantly strive to provide an infrastructure for knowledge management to achieve innovation. The study sample consisted of (673) individuals. The study reached several findings, that associated to the most important of which is the provision of the means of information and communication technology by the information and communication technology companies to the personnel to enable them to cooperate with others outside the company. This will allow them to retrieve and use knowledge related to the companys services and administrative operations, search for new knowledge, and cooperate among them – the thing that enhances their innovation. The study recommended the need to strengthen the medium levels of knowledge management infrastructure in the company, consisting of physical structure, general knowledge, organizational structure and organizational culture while maintaining high levels.
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