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Impact of Balanced Scorecard on Value Chain and Financial Performance in the Jordanian Industrial Companies |
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PP: 2533-2543 |
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doi:10.18576/isl/120810
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Author(s) |
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A. M. Al-Omush,
D. M. A. Mansour,
A. M. T. Hannoon,
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Abstract |
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| This study aims to investigate the effect of the balanced scorecard, as a performance management tool that embeds technology, on different value chain stages and its impact on the performance of the industrial Jordanian firms. The study sample consists of 300 industrial employees from firms listed in Amman Stock Exchange (ASE) with a response rate of 88%. The study developed an empirical questionnaire to collect the main data related to the perceptions of the employees regarding the balance scorecard (BSC), as well as the value chain stages. The study reveals a positive impact of the implementation of the BSC on the development of the value chain stages. It also reveals that BSC positively impacts the financial performance of the listed industrial Jordanian firms. The finding could be helpful to industrial firms adopting BSC and to the managers as well, by enhancing their satisfaction and by aligning firms results with those pre-established goals through the balanced scorecard and its sequences on the value chain stages and financial performances.
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