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Impact of E-Government Applications on Reducing Administrative Burden in Delivering Public Service |
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PP: 1663-1671 |
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doi:10.18576/isl/120350
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Author(s) |
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Mohammad Abdel- Hammed Ali Al-Hussein,
Wesam Ibrahaim Mohammad Alabdallat,
Mohammed A. Abu Rumman,
Omar Jawabreh,
Basel J. A. Ali,
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Abstract |
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| The aims of this study is to look into the impact of e-government on reducing administrative burden in providing public services to citizens in the Department of Lands and Survey. The descriptive analytical research method was selected to attain the research objectives due of its utility in conducting social, business, and humanitarian studies. Employees from various employment positions made up the study sample, which included (600) male and female employees. Data was gathered from secondary sources by referring to prior studies, while primary data was gathered by using a questionnaire. The findings revealed that e-government applications have a significant role in improving the delivery of public services to citizens who visit the Department of Land and Survey, including (valid, reliable, transparent and fast public service delivery). It is recommended that the Department of Lands and Survey work continuously to update the e-government applications to keep up with changes in the business environment in providing public services, as well as provide training courses to employees to keep them informed of advancements in e-government applications. It is also recommended to give employees autonomy and the ability to participate in policymaking and decision making in order to lessen administrative hassles they face while doing their duties.
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