|
|
 |
| |
|
|
|
Mawidi: Smart Appointments Booking System for Social Distancing |
|
|
|
PP: 1489-1500 |
|
|
|
doi:10.18576/isl/120459
|
|
|
|
Author(s) |
|
|
|
Dabiah Alboaneen,
Fatimah Almohsin,
Naba A. Almadan,
Atheer Almarhoon,
Hawra Almohssin,
Thowiba Elawad Ahmed,
Maha Alghamdi,
Enas E. El-Sharawy,
|
|
|
|
Abstract |
|
|
| In traditional systems of banks, the booking process requires the client to be in the same place, the client withdraws a numbered paper from an electronic device and then sits in the waiting area until his/her number appears on the screen. However, these systems may cause many problems such as wasting clients’ time, overcrowding in the waiting area, slow workflow, etc. In this paper, a smart appointment booking system is developed to solve the problems of traditional booking systems of banks and achieve social distancing. The proposed system applies Quick Response (QR) code, Global Positioning System (GPS), and Bluetooth Low Energy (BLE) technologies to improve workflow and achieve social distancing in banks. The proposed system is developed on two sides. On the client-side, a mobile application is developed, a QR is generated for the user, which contains booking information, and GPS is used to determine the location of the client as it is only possible to book if he/she is within 100 meters from the bank. Due to the restrictions imposed caused by the spread of COVID-19, BLE technology works to ensure social distancing between clients. On the employee side, a website is created to enable the employee to deal with the client. The proposed system is expected to reduce problems related to traditional systems, gain client satisfaction, facilitate workflow for employees, and contribute to reduce the spread of COVID-19.
|
|
|
|
|
|
|
|
