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The Relationship between Total Quality Management and Organizational Performance |
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PP: 199-207 |
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doi:10.18576/isl/110121
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Author(s) |
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Mohammed Abdulrazzaq Alaghbari,
Maged Mustafa Al-Dubai,
Nidaa Abdulwahab Saad Arishi,
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Abstract |
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| This research aims to study the relationship of total quality management at King Khaled University in Saudi Arabia as education industry toward better performance. The variables measurement and evaluation, quality system improvement, employee involvement, recognition and reward and education and training were examined as independent variables affecting the organization performance in the University. This quantitative study used the survey as a data collection method to be distributed among the university employees; 135 questionnaires were collected as valid to be analyzed. Two types of analysis: descriptive analysis via SPSS and AMOS, have been done in this study. This study found a significant relationship between all the survey variables on organization performance, which means there are accepted hypotheses in this study. A significant relationship between measurement and evaluation and organization performance, a significant relationship between quality system improvement and organization performance. A significant relationship between employee involvement and organization performance, a significant relationship between recognition and reward and organization understanding and a significant relationship between education and training with organization performance. They indicated the importance of implementation, the variables of the study in King Khaled University, which contributed to the knowledge body and the practical aspect in the institution.
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