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06- Advanced Engineering Technology and Application
An International Journal
               
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Content
 

Volumes > Vol. 12 > No. 01

 
   

Online Training and Managing Service Quality with the Challenges of COVID-19: The Case of Private Institutes in the Jazan Region, Saudi Arabia

PP: 29-38
Author(s)
Jawad Al Suliman, Zaher Abusaq, Yahya Bahkal, Hassan Aziabi,
Abstract
This study explores how private institutes in the Jazan Region of Saudi Arabia managed service quality of online training during the COVID-19 pandemic. The study, conducted using semi-structured interviews with key personnel from four institutes, found that online training was critical during the pandemic. However, the study identified challenges associated with online training, including in technology, communication, and students’ motivation . The study recommends effective planning, communication, and technology infrastructure to support online training and deliver high-quality service. The findings contribute to the literature on the impact of COVID-19 on service quality and highlight the potential of online training as an educational tool in the face of challenges.

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