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Diversity Management Applications in Higher Education Institutions: A Survey of National Policies, Practices, and Strategies |
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PP: 839-853 |
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doi:10.18576/jsap/120239
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Author(s) |
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Fairouz M Aldhmour,
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Abstract |
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| This paper aims to investigate the national policies, practices, and strategies concerning diversity management applications (DMAs) in Jordanian higher education institutions. A deductive approach was selected. The design was triangulation (quantitative and qualitative), while the data was collected through the distribution and collection of 321 electronic questionnaires. Further, 19 interviews (open-ended questions and in-depth semi-structured questions) with respondents were conducted. These took place via phone calls, Skype, and Zoom. The population and sample for this study constituted the decision-makers and academic members in Jordanian higher education institutions. Moreover, the researcher reviewed 13 selected electronic websites of higher education institutions. Also, the researcher used pattern matching for the data. The results indicated that Human Resource Management (HRM) Practices for diversity positively affect DMAs directly and indirectly through the mediating variable diversity. In addition, the results revealed that the top management strategies’ support of diversity positively affects, directly and indirectly, the DMAs. Also, the policies’ support of diversity positively affects the DMAs in a direct and indirect way through the mediating variable diversity. In addition, the results indicated a lack of an impact regarding gender and language differentiation on the DMAs, and there is no effect in relation to language diversity on the DMAs. The researcher concluded that the Jordanian higher education institutions should pay more attention to real applications of national policies, practices, and strategies regarding DMAs.
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