|
|
 |
| |
|
|
|
The effect of strategic change on Total Quality Management Case Study: Emirates Post Group (AU) |
|
|
|
PP: 585-594 |
|
|
|
doi:10.18576/jsap/120221
|
|
|
|
Author(s) |
|
|
|
E. K. Ibrahim,
N. R. Al Salhi,
|
|
|
|
Abstract |
|
|
| The aim of the study is to conduct an empirical analysis of the relationship between total quality management (TQM) practices, with the strategic change (SCH). The data for the study came from a survey of 341 members of the Emirates Post Group (EPG), which is considered one of the government-owned entities responsible for the transportation industry in the United Arab Emirates, Dubai. The results of the study revealed that strategic change has a direct impact on TQM practices. This study makes a novel contribution by offering a detailed and deeper understanding of the relationship between strategic change, and total quality management. According to the results, the study recommended that future studies might investigate if possible mediating variables may mediate whatever totally or partially the effect of the relationship between TQM and strategic change.
|
|
|
|
|
|
|
|
