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Analysis of Optimized Logistics Service of 3C Agents in Taiwan Based on ABC-KMDSS |
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PP: 307-312 |
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Author(s) |
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Shen-Tsu Wang,
Meng-Hua Li,
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Abstract |
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| 3C (computer, communication, and consumer electronics) distributors in Taiwan provide world-class logistics service
quality, as enterprises can provide logistics services for customized products (products with segmented standardization and customized
standardization) in the value chain that meet individual customer needs. If enterprises can achieve the objective of providing customers
with services in accordance with their individual needs, they are more likely to obtain high customer satisfaction. This study selected
multinational 3C distributors in Taiwan as the subjects and their internal MIS (management information system) databases as data
sources. Data mining was employed to screen important and relevant information from the MIS databases. The key factors affecting the
service quality of customized logistics, as obtained from the benchmarking platform of cost information, were used as the contents of
a hierarchical structure. After the information was input into the linear planning model, better solutions were obtained. Moreover, the
results were saved in the ABC (activity based costing)-KMDSS (knowledge management decision support system) database. The rules
for enterprise operation in the knowledge database, together with data from the ABC-KMDSS database, were used for the CBR (casebased
reasoning) method of knowledge reasoning to determine the proper decision-making for logistics services of relevant customized
products. |
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