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Quality of Service in Algerian Public Institutions in fulfilling Quality of Life |
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PP: 107-118 |
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Author(s) |
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Asma Hakem,
Souad Ayat,
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Abstract |
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| The principle of quality of service aims at making fundamental changes in public administration systems to improve performance in general. This requires rapid response that can be ensured by using the quality of service principle as a requirement for quality of life. as a tool to support the efficiency, the effectiveness and the sustainability of social welfare systems.
Therefore, there is a great awareness of the importance of quality in the delivery of services and their impact on the satisfaction of the citizen or customer for the growth and development and sustainability of these facilities in the performance of its activities in a competitive world where providing continuously improved services which simplify the living conditions became a requirement.
In this context, this paper targets to explore ‘how does the quality of service in Algerian public institute
ions contribute to quality of life?’. |
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