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Service Quality Improvement by Application of LP to Modular MIMO Wireless Transaction |
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PP: 1067-1073 |
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Author(s) |
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Maozhu Jin,
Sheng Zhong,
Yongzhong Cheng,
Neson Con,
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Abstract |
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| The application of technology in health care service delivery coupled with banking services has been increasingly prevalent as it is effectively employed to reduce patients costs and eliminate uncertainties. The paper investigates the role that technology plays in response time to client enquiries in a health care appointment service supported by banking system and its impact on the delivery of perceived service quality. System Dynamics is used to model information flow and material flow from inside and outside appointment service around the banking in order to identify the principal sources of service delays. A wireless transmission system with Multiple Input-Multiple-Output structure is proposed and its performance of the data transmission time is evaluated. Based on this, the paper puts forward a linear programming model to optimize transmission cost within the banking office. As a result, the simulation achieves a 27% increases addressed by the number of health care customer inquiries |
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